Support
Contact us
Email us with questions, bugs or ideas. Including your device model and iOS version helps us help you faster. If you use GitHub, you can also open an issue.
Is my camera recorded?
No. Images are processed only on your device, in real time; they are never recorded or sent anywhere. See the privacy policy for details.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone go to Settings > your name > Subscriptions > Deepdesk to cancel or change your plan. In the app, Settings > Premium > Manage opens the same screen.
Premium doesn't show on my new phone
Make sure you're signed in with the same Apple Account, then tap Restore purchases in the Premium box in the app's Settings.
Refunds
Refunds are handled by Apple: reportaproblem.apple.com.
How do I delete my data?
Swipe left on a session in History to delete it, or use Settings > Delete all session history. Deleting the app removes all data on the device; if iCloud sync is on, you can delete its iCloud data under Settings > your name > iCloud > Manage Storage on your iPhone.
Focus tracking seems off
Place your phone so your face and shoulders are visible, close to eye level, and redo Settings > Calibration. Dark rooms make tracking harder.