Need a hand? Email us and a human will get back to you, usually within two business days.
You can also reach the same place from inside the app: Profile → Help & Support → Contact Support.
When you write in, telling us your device (e.g. iPhone 15, iPad Air), your iOS version, and what you were doing when things went wrong helps us fix it faster.
Free accounts get one story credit per day. A credit unlocks one premium story. Premium subscribers have unlimited access and don’t use credits.
The full premium story library, offline downloads, every narrator voice, and no ads. It is an auto-renewing subscription, available monthly or yearly — the exact price for your region is shown in the app before you buy.
Subscriptions are billed through your Apple Account, not by us. Open the Settings app on your device, tap your name, then Subscriptions, and choose TuneTales. Cancelling there stops the next renewal; you keep access until the end of the period you’ve paid for.
Open Profile → Help & Support → Restore Purchases (the subscription screen has a Restore button too). If it still doesn’t unlock, email us with the Apple Account email you purchased with and we’ll sort it out.
Check your connection first, then try pulling down to refresh the home screen. If one specific story is stuck, tell us which one and we’ll look at it directly.
Premium subscribers can tap the download arrow on any story card, or Download inside the player. Downloads live under Profile → Downloads, where you can remove them to free up space.
Profile → Delete Account. This removes your account and the data we hold for it from our servers. It cannot be undone.
Yes. Settings and purchases can be protected with a PIN or Face ID under Profile → Parental Controls.
See our Privacy Policy for what data the app handles and why. Children’s profile details — name, age, avatar, interests — never leave the device.